1. Information we collect
- Order and contact information: name, email, required phone number, billing or shipping details, products, variants, quantities, order status, and support history.
- Marketing preferences: email address, first name, signup source, consent date, subscription status, unsubscribe date, suppression status, and campaign delivery records such as send status and provider identifiers.
- Payment information: Stripe processes payment details. We receive transaction identifiers, payment status, amount, currency, refunds, and limited card information such as brand or last digits when provided by Stripe; we do not store complete card numbers.
- Shipping information: destination, package details, selected rate, carrier, label, tracking number, and delivery status.
- Website activity: pages viewed, anonymous visitor and session identifiers, referring page, traffic source, campaign tags, approximate country/region/city, device type, browser, operating system, language, and screen width.
- Messages: information submitted through contact and sponsorship forms.
2. How we use information
We use information to operate the website; provide products and live rips; process payments and refunds; calculate shipping; create labels; send order, shipping, and delivery emails; provide customer support; prevent abuse and fraud; maintain inventory and business records; improve site performance; measure sales and traffic; and comply with legal obligations.
When you expressly opt in through the footer form, the optional marketing choice in Stripe Checkout, or another recorded signup, we use your name and email to send newsletters, merchandise announcements, live-rip dates, product drops, and similar NinjaRips.TV promotions. We may personalize a campaign with information such as your name and links to relevant products. Marketing consent is optional and is not required to place an order.
Every marketing message identifies NinjaRips.TV, includes our mailing address, and provides a way to unsubscribe from all future marketing. Unsubscribing does not stop transactional messages about an order, payment, shipment, delivery, support request, or other service you asked us to provide.
We do not infer gender from browsing activity. We do not sell personal information.
3. Local storage and analytics
The site uses first-party browser storage for the shopping backpack, currency preference, and anonymous visitor/session identifiers. Analytics measure page views, add-to-backpack activity, checkout starts, purchases, acquisition sources, geography, and device information. These tools support store operations and reporting; they are not customer accounts.
4. Service providers and disclosures
We disclose only the information reasonably needed for providers to perform services for us. These providers include Stripe for payments, refunds, and recording the optional Checkout marketing choice; Shippo for rates and labels; UPS and Canada Post for delivery; Resend for transactional, form, and marketing-email delivery and scheduling; YouTube for video and livestream links; and website hosting, infrastructure, security, and analytics providers. Information may also be disclosed to professional advisers, regulators, courts, law enforcement, or another party where required by law or necessary to protect rights, safety, and the integrity of the store.
5. International processing
Some providers may process information in Canada, the United States, or other jurisdictions. Information processed elsewhere may be subject to the laws and lawful access rules of that jurisdiction. We use providers and safeguards appropriate to the services involved.
6. Retention and security
We retain information only as long as reasonably required for fulfillment, customer support, fraud prevention, accounting, tax, dispute resolution, legal compliance, and legitimate business records. Retention periods vary by record type. After a marketing unsubscribe or administrative removal, we may retain a minimal suppression record and consent history so the address is not added or emailed again without fresh consent and so we can demonstrate that the request was honoured. We use administrative, technical, and access safeguards appropriate to the sensitivity of the information, but no internet system can be guaranteed completely secure.
7. Your choices and rights
You can unsubscribe from all marketing through the link in any marketing email. An unsubscribed address remains on our suppression list until you provide fresh consent to subscribe again. The unsubscribe applies to promotional messages, not necessary order or service communications.
Depending on where you live, you may request access to or correction of personal information, ask questions about its use or disclosure, withdraw consent where applicable, or request deletion subject to legal and operational retention requirements. You may clear browser storage through your browser, but doing so can reset your backpack, currency, and analytics identifiers.
Submit privacy requests through our Contact Us page. Select a privacy or website-support subject and provide enough information for us to verify and respond to the request.
8. Children
The store is not directed to children who cannot legally make an online purchase. A parent or legal guardian should supervise purchases by minors and provide any required consent.
9. Policy updates
We may update this policy when our practices, providers, or legal obligations change. The current version and revision date will be posted here.