1. Shipping destinations and carriers
We currently ship to valid addresses in Canada and the United States. Canadian orders use tracked Canada Post services when available. U.S. orders use tracked UPS services when available. We may use a comparable tracked service when the preferred service is unavailable or another arrangement is agreed with you.
2. Shipping estimates
Checkout rates are live estimates based on the sender address stored by NinjaRips.TV, the destination country and postal or ZIP code, product quantities, and the package dimensions and weight assigned to each product. Rates are sorted by price. Carrier delivery windows are estimates, not guarantees.
Product prices are charged by Stripe in USD. If CAD is selected, the shipping rate and storefront amounts are displayed in CAD for convenience and converted for the USD checkout. Your card provider may use a different exchange rate or charge a conversion fee.
3. Processing and live-rip fulfillment
Merchandise and sealed products are prepared after payment confirmation. A live-rip product selected for opening is reserved for its scheduled livestream and opened during that event. The scheduled time is shown in Eastern Time. Cards or other contents that are to be delivered are prepared for shipment after the rip and any required sorting or protection.
Orders containing both scheduled live-rip items and immediately available merchandise may be held and shipped together unless we arrange otherwise.
4. Address, contact, and communication choices
You must provide a complete deliverable address and a phone number during Stripe Checkout. Review all information before paying. Contact us promptly if something is wrong. Once a label is purchased or the carrier has accepted the package, address changes may be impossible or may result in carrier charges.
Order confirmations, payment notices, shipping updates, delivery notices, and service messages are transactional communications required to fulfil or support your order. The separate marketing choice at Checkout is optional. Declining or later unsubscribing from marketing does not prevent these necessary order communications.
5. Tracking, delays, and delivery
When tracking is available, it is sent by email and appears on the Order Status page. Carrier scans can take time to appear. Weather, customs, peak periods, service interruptions, incorrect addresses, and events outside our reasonable control may delay delivery.
For cross-border orders, import duties, taxes, brokerage, or customs fees may apply unless expressly collected at checkout. The recipient is responsible for charges imposed by government or carrier authorities.
6. Cancellations before fulfillment
Request a cancellation as soon as possible through the Contact Us page. We will try to cancel an order that has not entered processing, been opened during a live rip, had a label purchased, or been transferred to a carrier. A request is not confirmed until we approve it. Mandatory cancellation rights under applicable consumer law are not limited by this policy.
7. Live-rip products
Once a product has been opened for you during a live stream, it is no longer returnable as a sealed product and change-of-mind returns are not available. Random pack contents, card rarity, condition within normal manufacturer tolerances, grading outcome, and resale value are not guaranteed. Contact us if the wrong product was opened, contents are missing, or the order was materially damaged or misdescribed.
8. Merchandise and sealed-product returns
Contact us within 14 days after delivery before returning merchandise or a product shipped sealed. Approved change-of-mind returns must be unused, unopened where applicable, unworn, unwashed, and in original condition with packaging and tags. Unless the item is defective, damaged, incorrect, or the law requires otherwise, return shipping is the customer’s responsibility.
Items returned without approval, used goods, opened sealed products, and personalized or altered items may be refused where permitted by law.
9. Damaged, missing, or incorrect orders
Contact us promptly after delivery with the order number, a description, and clear photos when relevant. Keep the product, packaging, and shipping label while we investigate. Depending on the circumstances and applicable law, the remedy may be replacement, repair, reshipment, store resolution, or refund. Lost-package claims may require completion of the carrier’s investigation.
10. Refund timing
Approved refunds are sent to the original payment method through Stripe in USD. Shipping charges already paid to a carrier are generally non-refundable unless the return results from our error or applicable law requires reimbursement. Bank and card processing times vary after Stripe confirms a refund. Any difference caused by currency conversion is determined by the card provider.
11. Consumer rights
This policy supplements, and does not replace, mandatory legal warranties, online-purchase cancellation rights, chargeback rights, or other consumer protections that apply to you.