1. Shipping destinations and carriers
We currently ship to valid addresses in Canada and the United States. NinjaRips-managed shipments use Canada Post only. Canadian Singles orders with a card subtotal under $50 USD can choose untracked Plain White Envelope (PWE) shipping: $3 USD per envelope of up to 30 cards. For example, 45 cards cost $6 USD; 61 cards cost $9 USD. Estimated delivery is 7–14 business days. PWE uses pre-purchased stamps and is not sent to Shippo. Canadian Singles buyers may instead choose tracked Canada Post Expedited Parcel at the live Shippo quote; that fee does not stack per envelope. Other Canadian orders use tracked Canada Post services. U.S. orders use Canada Post Tracked Packet – USA only. If the required service is unavailable, we do not substitute another carrier or U.S. service.
2. Shipping estimates
Checkout rates are live estimates based on the sender address stored by NinjaRips.TV, the destination country and postal or ZIP code, product quantities, and the applicable package dimensions and weight. Singles tracked-package estimates include card weight and packaging materials. Rates are sorted by price. Carrier delivery windows are estimates, not guarantees.
Consumer pack, live-rip and Singles product prices, shipping estimates, and related Stripe Checkout payments are displayed and processed in USD unless checkout expressly states otherwise. Your card provider may apply its own conversion rate or fee when your account uses another currency. Sponsorship invoices and Ninja Club billing are governed by the currency displayed in their respective invoice or checkout and are not covered by this shipping policy.
3. Processing and live-rip fulfillment
Singles and sealed pack products are prepared after payment confirmation. Unpaid checkout holds temporarily reserve availability but do not record a completed inventory sale. Singles are picked from the paid order contents and order PDF. A live-rip product selected for opening is reserved for its scheduled livestream and opened during that event. The scheduled time is shown in Eastern Time. Cards or other contents that are to be delivered are prepared for shipment after the rip and any required sorting or protection.
Fourthwall merch is purchased and fulfilled separately through Fourthwall. It cannot be combined with a NinjaRips pack or Singles checkout and does not appear in NinjaRips account order history.
4. Address, contact, and communication choices
Before checkout, save a complete deliverable address, recipient real name and phone number in your NinjaRips account. Select that address in the pouch; we prefill Stripe Checkout with those details. If you need to add an address, the pouch closes and you are returned to account address setup. Review all information before paying. Contact us promptly if something is wrong. Once a label is purchased or the carrier has accepted the package, address changes may be impossible or may result in carrier charges.
Order confirmations, payment notices, shipping updates, delivery notices, and service messages are transactional communications required to fulfil or support your order. An order does not subscribe you to marketing; any separate marketing signup is optional. Declining or later unsubscribing from marketing does not prevent these necessary order communications.
5. Tracking, delays, and delivery
Order history is available only through the signed-in customer account, not a public order-lookup page. When tracking is available, it is sent by email and appears in Your Orders in your customer account. Carrier scans can take time to appear. Weather, customs, peak periods, service interruptions, incorrect addresses, and events outside our reasonable control may delay delivery.
For cross-border orders, import duties, taxes, brokerage, or customs fees may apply unless expressly collected at checkout. The recipient is responsible for charges imposed by government or carrier authorities.
6. Cancellations before fulfillment
Request a cancellation as soon as possible through the Contact Us page. We will try to cancel an order that has not entered processing, been opened during a live rip, had a label purchased, or been transferred to a carrier. A request is not confirmed until we approve it. Cancelling an unpaid checkout releases inventory and Ninja Points holds. A paid order is handled through a confirmed refund, not unpaid cancellation; archiving alone does not cancel or refund an order. Mandatory cancellation rights under applicable consumer law are not limited by this policy.
7. Live-rip products
Once a product has been opened for you during a live stream, it is no longer returnable as a sealed product and change-of-mind returns are not available. Random pack contents, card rarity, condition within normal manufacturer tolerances, grading outcome, and resale value are not guaranteed. Contact us if the wrong product was opened, contents are missing, or the order was materially damaged or misdescribed.
8. Merchandise, memberships, and sealed-product returns
Fourthwall merchandise purchases, fulfillment, returns, and merch-order support are handled through Fourthwall under the terms shown during that checkout. Ninja Club subscriptions, tier changes, trials, and membership billing are digital services governed by our Terms and Conditions and managed through Stripe; they are not shipped merchandise.
For a pack product shipped sealed by NinjaRips, contact us within 14 days after delivery before returning it. Approved change-of-mind returns must be unopened and in original condition. Unless the item is defective, damaged, incorrect, or the law requires otherwise, return shipping is the customer’s responsibility. Items returned without approval, used goods, opened sealed products, and personalized or altered items may be refused where permitted by law.
9. Damaged, missing, or incorrect orders
Singles are sold according to the listed card, set, variant, finish, condition and language. Contact us before returning a Single so we can confirm the issue and the approved return or refund arrangement. Mandatory consumer rights continue to apply.
Contact us promptly after delivery with the order number, a description, and clear photos when relevant. Keep the product, packaging, and shipping label while we investigate. Depending on the circumstances and applicable law, the remedy may be replacement, repair, reshipment, store resolution, or refund. Lost-package claims may require completion of the carrier’s investigation.
10. Refund timing and Ninja Points
Approved refunds are sent to the original payment method through Stripe in USD. Shipping charges already paid to a carrier are generally non-refundable unless the return results from our error or applicable law requires reimbursement. For Singles inventory records, a confirmed full refund restores all remaining returnable cards; a partial refund selecting cards restores only those selected quantities. A regular amount-only partial refund records the reason without automatically returning cards. Refund and inventory history is preserved to avoid duplicate returns. Bank and card processing times vary after Stripe confirms a refund. Any difference caused by currency conversion is determined by the card provider.
For eligible pack, live-rip and Singles purchases, a verified full or partial refund also reverses the appropriate earned Ninja Points through a new ledger entry; the original earning record is not deleted. A reversal may leave a negative point balance when the earned points were already spent. Available Ninja Points may be redeemed against eligible pack, live-rip and Singles item spend under the current minimum and maximum order limits, but not shipping or taxes. Points used on an order are recorded separately from the payment-method refund and are not paid out as cash. A refund cannot exceed the remaining amount actually charged.
11. Consumer rights
This policy supplements, and does not replace, mandatory legal warranties, online-purchase cancellation rights, chargeback rights, or other consumer protections that apply to you.